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FAQ

Rent Charging Station

General questions

What is the minimum renting duration per AKKUMAT? + -

One day.

Are all models available for rent? + -

Our wall-mounted models have to be permanently installed and therefore aren’t suitable for rent.

Can each charging station be branded with individual advertising? + -

Yes. Each model has a different advertising space.

Can I take the charging station in an exhibitor brochure? + -

Yes. We are happy to send you neutral marketing materials.

Yes. During the event. + -

Ja. Während einer Veranstaltung.

Processing and shipment questions

Is the setting up of the chargers included? + -

The chargers will delivered presentation-ready. On the spot, simply take it out of the box and plug it, that’s it! The charging stations are immediately ready for use. There is no assembly.

When will be the charging station delivered and picked up again? + -

Goods are always delivered one business day before your event and picked up again one business day after your event. If your event ends on Saturday or Sunday we take it back on the following Monday.

Do I need a local contact person? + -

Yes. We work with extern forwarders and thus the process must be calculated separately.

How will the free-standing models be shipped? + -

They will be shipped in a robust wood packaging.

What are the dimensions of the wood packaging? + -

The wood packaging for the model “Lockstation ST” hat the external dimensions 96 x 69 x 211 cm (L x W x H).

Is there a technical support? + -

During the event you have a 24h telephone support.  Efforts required onsite will be charged separately.

Welche Fristen für eine Reservierung/Stornierung muss ich beachten? + -

Gerne können wir Ihnen die notwendige Anzahl an Ladestationen reservieren. So haben Sie genug Zeit das Budget zu klären bzw. die Werbeflächen an Sponsoren anzubieten. Falls die Ladestation nicht benötigt wird, freuen wir uns über eine Stornierung der Reservierung bis 4 Wochen vor der Veranstaltung.

Technical questions

Can the charging station with lockers also be used for free? + -

The coin collector is only an option. For instance our charging stations for fairs and events will usually be delivered without coin collectors and thus can be used for free.

How can the lockers be sealed off? + -

Each of our locker-models are all-electric. Therefore there is no personal needed and the customer can easily use the charging station. The electric closing of the lockers used to be operated with an individual PIN of the customer.

What happens if a customer forgets his or her PIN? + -

You get an emergency key for manual opening of each locker. Moreover on the integrated admin-menu is also a tool for manual opening of the lockers in case of emergency.

Does the charging station need an access to high voltage? + -

No. Information relating to the consumption can be found under the category “Charging Stations”.

What conditions must be locally met for installing the charging station? + -

It’s very simple. Each charging station is equipped with a Schuko plug and needs to be connected to the electrical power supply (230V).

Can I use the charging stations outdoors? + -

Our charging stations have no rain protection and should be installed only at roofed places.

What mobile phones can be charged? + -

Over 95% of all smartphones can be charged. Each free-standing, wall-mounted and table-top model has Apple Lightning, Apple 30 PIN, Mini- and Micro USB ports. Of course we can also provide special connections.

Will the smartphones be charged up faster than somewhere else? + -

No. Each smartphone would immediately stop a “quick-charge” to protect the battery.

Are the Apple charging cables certified? + -

Yes. All Apple charging cables are MFI certified – “Made For IDevices”.

Can the menu be set up in multiple languages? + -

Yes. Each free-standing and wall-mounted model offers individual settings and different languages. Just ask us for further informations.

Can on the advertising screens also be played individual videos? + -

Yeah. We need the files not later than 1 week before the event via mail or as external file link.

What file format is needed? + -

.mp4

What resolution should have the video? + -

1920 x 1080 px

Branding questions

Which branding packages can I use? + -

In case of our standard-model “Lockstation ST” for rent:
1.) advertising screen and illuminated poster surface
2.) advertising screen and illuminated poster surface + fullbranding

For further branding details please have a look at our product brochure, which we would love to send after contacting.

What is needed for fullbranding? + -

We send you a branding template for the particular model.

What deadlines must be observed? + -

Manufacturing and the application of the branding take time. Please pay attention to the following time limits:

Fullbranding: 4 weeks before the event

Advertising screen: 1 week before the event

Poster surface branding: 2 weeks before the event

Buy Charging Station

General Questions

How can I obtain the prices for each model? + -

We like to draw up an individual offer to meet your ideas. Just contact us.

Can each charging station be branded with individual advertising? + -

Yes. Each model has a different advertising space.

Rent or buy? + -

You decide. It would be glad to advise you on this matter. Please note, that each charging station needs a service. Charging cables and Co. are wear parts and in general they have to be replaced after some time.

Technical Questions

Can the charging station with lockers also be used for free? + -

The coin collector is only an option. For instance our charging stations for fairs and events will usually be delivered without coin collectors and thus can be used for free.

How can the lockers be sealed off? + -

Each of our locker-models are all-electric. Thus there is no personal needed and the customer can easily use the charging station. The electric closing of the lockers used to be operated with an individual PIN of the customer.

What happens if a customer forgets his or her PIN? + -

You get an emergency key for manual opening of each locker. Moreover on the integrated admin-menu is also a tool for manual opening of the lockers in case of emergency.

Does the charging station need an access to high voltage? + -

No. Information relating to the consumption can be found under the category “Charging Stations”.

What conditions must be locally met for installing the charging station? + -

It’s very simple. Each charging station is equipped with a Schuko plug and need to be connected to the electrical power supply (230V).

Can I use the charging stations outdoors? + -

Our charging stations have no rain protection and should be installed only at roofed places.

What mobile phones can be charged? + -

Over 95% of all smartphones can be charged. Each free-standing, wall-mounted and table-top model has Apple Lightning, Apple 30 PIN, Mini- and Micro USB ports. Of course we can also provide special connections.

Will the smartphones be charged up faster than somewhere else? + -

No. Each smartphone would immediately stop a “quick-charge” to protect the battery.

Are the Apple charging cables certified? + -

Yes. All Apple charging cables are MFI certified – “Made For IDevices”.

Can the menu be set up in multiple languages? + -

Yes. Each free-standing and wall-mounted model offers individual settings and different languages. Just ask us for further informations.

Can on the advertising screens also be played individual videos? + -

Yeah. We need the files not later than 1 week before the event via mail or as external file link.

What file format is needed? + -

.mp4

What resolution should have the video? + -

1920 x 1080 px

Branding Questions

Which branding packages can I use? + -

In case of our standard-model “Lockstation ST” for rent:
1.) advertising screen and illuminated poster surface
2.) advertising screen and illuminated poster surface + fullbranding

For further branding details please have a look at our product brochure, which we would love to send after contacting.

What is needed for fullbranding? + -

We send you a branding template for the particular model.

What deadlines must be observed? + -

Manufacturing and the application of the branding take time. Please pay attention to the following time limits:

Fullbranding: 4 weeks before the event

Advertising screen: 1 week before the event

Poster surface branding: 2 weeks before the event

Contact us!

Do you have any questions, comments, or interest in our charging stations? Contact or call us!